Miles And Taroom Home Care Service Social Work Essay Essay Example

Miles And Taroom Home Care Service Social Work Essay Essay Example Miles And Taroom Home Care Service Social Work Essay Essay Miles And Taroom Home Care Service Social Work Essay Essay Miles, a rural town, 300 km north-west of Brisbane is home to1164 people . ( The University of Queensland Australia ) . The Miles and Taroom Home Care Service ( MTHCS ) is funded by the Commonwealth and State and operates under the auspice of the Miles and District Health Service ( Qld Health/hospital ) to supply Domestic Assistance to people who live in the Miles and Taroom territory of the Northern Downs part of Queensland. Domestic Assistance includes family undertakings like cleansing, rinsing, pressing and shopping. Domestic Aid does non include aid with external to the house undertakings. Servicess provided by the Miles and Taroom Home Care Service ( MTHCS ) like all other Home and Community Care ( HACC ) services in Queensland must run into the demands of the HACC National Service Standards. Presently, 96 clients receive Domestic Assistance and all pay a little fee for this service. Other HACC funded services in this territory include Meals on Wheels, Home Maintenance and Respite each provided through other community administrations in the Miles and Taroom territory. Methodology The method used for this survey was evaluation . This method of research provided a footing for finding if the Miles and Taroom Home Care Service ( ( MTHCS ) followed prescribed processs that meet the needed results of four ( 4 ) HACC National Service Standards. The method used for informations aggregation included: Informal interview between research worker and the Coordinator of the Miles and Taroom Home Care Service ( MTHCS ) Anecdotal grounds resourced from Miles and Taroom Home Care Service ( MTHCS ) client and informal carer The method used to analyze informations included: A comparing of HACC National Service Standards required consumer results and how the Miles and Taroom Home Care Service ( MTHCS ) provides aid to run into the HACC National Service Standards required consumer results Consequences of Findingss Evaluation of the Miles and Taroom Home Care Service ( MTHCS ) determined that this service is able to consistently run into all four ( 4 ) HAAC National Service Standard outcomes for consumers. Documentary Evidence ( informant 1 ) and anecdotal grounds ( informant 2 ) supports that the Miles and Taroom Home Care Service ( MTHCS ) and the consumer both understand and construe the four ( 4 ) HAAC National Service Standard in a similar mode. The consumer clearly understands the importance of how Access to service, Information and Consultation, Efficient and Effective Management and Privacy, Confidentiality and Access to Personal Information impacts on the Domestic Assistance they receive. The Service Provider, the Miles and Taroom Home Care Service besides recognise the importance of supplying a Domestic Service to its consumers that ensures choice service. Informal interviews with both the Coordinator of this service and the consumer provided penetration into the positive relationship that exists between both parties. Through positive battle by both parties, this has ensured that the consumer is safe in the cognition that their attention demands will be met and that they are able to show concerns in relation to their attention without fright of reprisal. As a member of this community, personal observation supports that community battle and coaction on the portion of the Miles and Taroom Home Care Service has enabled this service to work cohesively alongside other community attention services in this territory. This ensures that consumers are provided with options for services that the Miles and Taroom Home Care Service do non supply. ( Informant 3 ) The Miles and Taroom Home Care Service was late nominated and won the Carers Queensland Regina Carer Friendly Business Award , this farther supports committedness to quality of service. Discussion Standard 1 Entree to Service [ To guarantee that each consumer s entree to a service is decided merely on the footing of comparative demand ] ( Home and Community Care ) Consumer Results: Formal appraisal occurs for each consumer. Consumers are allocated available resources harmonizing to prioritised demand. Entree to services by consumers with particular demands is decided on a non-discriminatory footing. Consumers in reception of other services are non discriminated in having extra services. Consumers who reapply for services are assessed with demands being prioritised . ( Home and Community Care ) Service Interpretation: To enable entree to service and run into consumer outcomes the followers is an illustration of schemes used by MTHCS: Formal Assessment utilizing Ongoing Needs Identification ( ONI ) is conducted to find eligibility and demands of consumer. Battle and coaction with Indigenous Health Worker Engagement in continuum Care meeting Discharge planning Consumers receive Client Information Kit ( Informant 1 ) Client Interpretation: This service provides aid with day-to-day jobs so I can stay life in my place. ( Informant 2 ) Standard 2 Information and Consultation [ To guarantee that each consumer is informed about his or her rights and duties and the services available, and consulted about any alterations required ] ( Home and Community Care ) Consumer results: 2.1 Consumers are cognizant of their rights and duties 2.2 Consumers are cognizant of services available 2.3 Consumers are informed of the footing of service proviso, including alterations that may happen ( Home and Community Care ) Service Interpretation: Clients of this service have a right to be informed about the services available to them and their rights as a service consumer. Following are illustrations of how consumer results are met by MTHCS . ( Informant 1 ) Home Care Newsletters Qld Health esteeming your Privacy booklet Chinchilla News advertizement Qld Health Consumers missive alterations missive ( Informant 1 ) Client Interpretation: I am entitled to cognize about what aid I can acquire and what my rights are. ( Informant 2 ) Standard 3 Efficient and Effective Management [ To guarantee that consumers receive the benefit of well-planned, efficient and accountable direction ] ( Home and Community Care ) 3.1 Consumers receive appropriate services provided through the procedures of ongoing planning, monitoring and rating of services. 3.2 Consumers receive services from bureaus that adhere to accountable direction patterns. 3.3 Consumers receive services from suitably skilled staff . ( Home and Community Care ) Service Interpretation: That MTHCS supply a flexible, planned and coordinated service which is crystalline and ensures all service proviso in provided by suitably skilled staff . ( Informant 1 ) An illustration of how consumer results are met includes: Client satisfaction study Certificate of engagement HACC A ; National Service Standards Qld Health Recruitment A ; Selection HR Policy ELMO Training Modules Education log bood Qld Health Shared Service Partner Criminal History cheque place page ( Informant 1 ) Client Interpretation: That the Miles and Taroom Home Care Service is above board and the carer s that aid me are decently trained. ( Informant 2 ) Standard 6 Privacy, Confidentiality and Access to Personal Information [ To guarantee that each consumer has entree to fair and just processs for covering with ailments and differences ] ( Home and Community Care ) 6.1 Consumers are cognizant of the ailments procedure. 6.2 Each consumer s ailment about a service, or entree to a service is dealt with reasonably, quickly, confidentially and without requital. 6.3 Servicess are modified as a consequence of upheld ailments. 6.4 Each consumer receives aid, if requested to assist with the declaration of struggle about a service that arises between the frail aged . ( Home and Community Care ) Service Interpretation: Every client of MTHCS has the right to give honest feedback about the service they are having without fright of losing the service or holding it reduced and the right to privateness and confidentiality and to entree information about themselves that is recorded in bureau files . ( Informant 1 ) Examples of how MTHCS run into consumer results include: Case Notes template Qld Health Home Care Services Client Consent Form Feedback Form Have Your Say Flow chart Ailments Procedure Queensland Aged and Disability Advocacy ( QADA ) information bundle and newssheet ( Informant 1 ) Client Interpretation: If I am non happy with my service I can kick and cognize that my service will non be cut and that it will be kept confidential and that the staff will help me to do things better . ( Informant 2 ) Decision Most people want to populate in their ain place, but some frail older people and people with a disablement can happen this hard without support. Home and Community Care services like that in the Miles and Taroom territory drama an of import function in enabling independency and supply a much needed interruption for informal carers. Furthermore, this rural community in Queensland understands that coaction and battle between consumer, service supplier, stakeholder and community is the foundation of supplying a quality service that meets client demands and ensures consumer results.